Shopping Cart JOB DESCRIPTION
Porter’s Office Products is an established and fast-growing company, searching for an Purchasing Assistant / Customer Service Rep at our Rexburg area. Business hours are Monday through Friday, 8am until 5pm (must be able to work this schedule) —with no weekends! This immediate, FULL-TIME position is perfect for someone who likes to work in the office to assist purchasing manager with special and custom orders as well as the short buy orders, helps put orders into the system, helps our customers, and helps on the retail floor. This is a great opportunity with a well-established company for someone who is a self-starter, energetic, and is loves to bring great service to customers.
ABOUT US
Porter’s Office Products is an independent office solutions provider headquartered in Rexburg, ID. We are the fastest growing office products dealer in the region and have built our business on providing Blue Cow Service. Porter’s Office Products is a family owned business, working with businesses since 1915. Porter’s has been in the community for many years and has earned a great reputation. We excel in service that we give to our customers. Our main focus is providing solutions for our customers to better run their offices effectively and efficiently.
SKILLS/QUALIFICATIONS
Organization, Ability to multi-task, Time Management, Flexibility and Persistence, Active Learning, Critical Thinking, Judgment and Decision Making, Negotiation Skills, Problem-solving Ability and Creativity, Relationship building Skills, Verbal Communication and Customer Skills vital
MAIN JOB TASKS AND RESPONSIBILITIES
Ensuring customers get the product they ordered in 1-2 days (short buy)
Provide accurate and quality custom stamps/printing/products to our clients
Place orders with Wholesale Partners
Responsible for custom printing and item orders and accuracy of them
Ensure EVERY customer is called on product ordered not coming from our wholesale vendor.
Finding and sourcing all product at the best cost according to the customer’s needs
Purchase wholesale product under best cost account numbers where possible
Work with Purchasing manager and assist in any other duties asked to perform
Answer incoming phone calls within the first 2 rings
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors and other queries.
Use telephones to communicate with customers and verify order information.
Suggest solutions when a product malfunctions.
Inform customer of sales and promotions.
Utilize computer technology to best assist customers
Serve as a backup on the retail floor
