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Customer Service

JOB DESCRIPTION

Porter’s Office Products is an established and fast-growing company, searching for a Retail Sales/Customer Service Associate in our Rexburg area. Business hours are Monday through Friday—with no weekends! This position is perfect for someone who likes to work with the public and assist customers on the retail floor and over the phone. This is a great opportunity with a well-established company for someone who is a self-starter, energetic, and loves to bring great service to customers.

ABOUT US

Porter’s Office Products is an independent office solutions provider headquartered in Rexburg, ID. We are the fastest growing office products dealer in the region and have built our business on providing Blue Cow Service. Porter’s Office Products is a family owned business, working with businesses since 1915. Porter’s has been in the community for many years and has earned a great reputation. We excel in service that we give to our customers. Our main focus is providing solutions for our customers to better run their offices effectively and efficiently.

SKILL/QUALIFICATIONS

Ability to multi-task, Active Listening, Adaptability, Attentiveness, Problem-solving ability, Relationship Building Skills, Clear Verbal Communication and Customer Service Skills vital,

MAIN JOB TASKS AND RESPONSIBILITES

Answer incoming phone calls within the first 2 rings

Responsible for acting as a liaison between customers and company  

Assists with complaints, orders, errors, and other queries

Use telephones to communicate with customers and verify order information

Resolves customer issues by offering solutions, explanations, and options

Inform customer of sales and promotions

Utilize computer technology to best assist customers

Prepare weekly and monthly reports as assigned

Follow up with customers who leave reviews and coordinate manager responses to complaints

Assist Account Managers as assigned

OTHER JOB TASKS AND RESPONSIBILITIES

Communicates well with other team members
Assists with other office duties as needed

Job Category: Customer Service
Job Type: Full Time Part Time
Job Location: Pocatello Rexburg
Hiring Status: Always Accepting Applications

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