What is Blue Cow Service & Blue Cow Stories?
At Porter’s Office Products, we are focused on providing over-the-top customer service. Our “Blue Cow Service” approach had modest beginnings with the COWS toffee candy we provide with every delivery. What we call “Blue Cow Stories” chronicles exceptional customer service. We invite you to contribute to this growing collection (send your story to firstname.lastname@example.org) – whether you mention the specific company is up to you. It’s the experience that counts.
Our goal is to bring exposure to great moments in customer service, where individuals thought beyond the big box corporate mentality, and took exceptional care of their customers. We also want to help inspire you in your company’s customer service efforts.
You might notice as you read through these stories that remarkable customer service is often linked to remarkable customers. We realize this and appreciate your loyalty to our company. Please know that every day, we at Porter’s are working towards rewarding you with the best customer service we are capable of providing.
Here is our first Blue Cow Story Blog Post
On New Year’s Day we went out to breakfast and although the restaurant we picked was packed we decided to wait. We finally got seated and the waitress took our order for drinks. It took her awhile to get back to us. She finally brought us our drinks and apologized for taking so long. It was not a big deal, we knew she was busy. It took a long time for us to get our food. She apologized again. When she brought us our ticket she said that she took off all the drinks and one of the breakfasts. This impressed my family and I as we were not upset about how slow things were. We could see that they were busy and it wasn’t her fault, she took care of us the best she could. It was nice of her to do that especially as we did not make a fuss or make a scene. Sometimes in business we only seem to take care of those who scream or yell or show us that they are unhappy. Their excellent customer service showed they cared about all their customers, not just ones who were unsatisfied.
-Story Contributed by Avril Emfield