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On-Boarding Do’s and Don’t’s

Oh Hiya, Meg here! I think bringing a new client to our company is one of the most exciting times to be a part of the team. Of course, it takes an awful lot of work and planning, but it’s one of the most rewarding parts of a job. Here are a few of my best tips for meeting with a prospective client and how to get them hooked on your business:

onboarding

  •         DO Listen: Pay attention to exactly what it is that the client is looking for from your company. Each client will be looking for something unique, which means that you’ll need to have a thorough understanding of what your company has to offer. Listen for the issues, take notes, and provide solutions! I can always count on my trusty notepad and BIC Ballpoint Pen for keeping notes during prospective client meetings.
  •         DON’T Generalize: A quick way to turn a client away from your company is preparing a one-size-fits-all solution. Be sure that you’ve taken the time to fully assess what you can offer the client for their unique needs and tailor your proposal to them as much as possible.
  •         DO Problem Solve: Take time to meet with your team and plan a detailed solution for your client that fits your skill sets. Keep your team, and yourself, in check when it comes to providing solutions and be sure that you can deliver work you’re proud of. I’ve found that our clients appreciate having a solution in-hand, so my team puts together our proposals with our Swingline Manual Binding Machine. It allows us to organize a professional outline and our clients always leave the meeting impressed.
  •         DON’T Promise the Moon: On the other side of creating a thorough solution is over-promising. When bringing on a new client, it’s easy to promise the moon from your team. Be sure that your solutions are realistic in both the end goal and the timeline.
  •         DO Communicate: Do your best to make yourself open to client communication during onboarding. Your future client wants to know that even after they’ve signed on with you, you’ll be open to answering any questions or concerns. Stay in contact and you’ll have a lifelong client!
  •         DON’T Overwhelm: While open communication is wonderful, it can easily overwhelm a client when you offer up a daily email or phone call. Stay open and available, but keep yourself in check when it comes to checking in.

Of course, these tips aren’t a complete guide to onboarding a prospective client! One of the best guides that I’ve found for this process is from Hubspot. It’s full of wonderful tips for staying on track with a client throughout onboarding. Take a look here.

Until next time,

Meg

Working on the Go

Oh Hiya, Meg here! Have you noticed that there are so many more offsite meetings during this time of year? I find myself always needing to be prepared for a meeting over lunch or for an offsite client presentation. In the rush of leaving for a meeting, it’s so easy to forget the essentials. To help, I’ve put together a little list of off-site must-haves to make any meeting or presentation run smoothly.

BE PREPARED

  1.      Pack a Bag- Just like keeping a bag ready for a weekend away, I find that having a bag ready for offsite meetings helps me stay prepared for anything. Be sure that the bag has plenty of space for a laptop, charger cord, and all other meeting essentials. When it comes to preparing for a meeting, I find that it’s better to be over stocked with supplies than to go without.
  2.      Bring Extra Energy- Technology is a wonderful thing when it comes to meetings but there are so many times when a little glitch can throw off the whole system. Make sure you’re prepared with extra power cords and of course, a spare set of batteries. I always keep a pack of Energizer Batteries in my bag for unexpected energy outages. Don’t forget a travel mug of coffee to keep your own energy levels high, as well!
  3.      Powerless Planning- Of course there are times when even a spare set of batteries may not solve a technology hang up. When tech fails, it pays to have a backup plan. I pack a spare set of notepads and pens in my travel bag for meeting note taking. When it comes to tech-free presentations, I rely on my Post-it Self Stick Dry Erase Film. I can’t always count on a venue to supply a dry-erase board, and this film certainly gets the job done without leaving behind a mess when the meeting is done.
  4.      Check It Twice- Before leaving for your off-site meeting, be sure that you’ve double and triple checked the items you’ll need. There’s nothing worse than arriving at your meeting only to find that your notebook is still at your desk!

For a few more helpful tips on organizing the perfect offsite meeting, take a look at what Meeting Tomorrow has to say. Happy planning!

Until next time,

Meg

Unique Ways to Use Common Office Products

Oh Hiya, Meg here, and I’ve been thinking a lot about multitasking. I’m sure that when you think of multi-tasking creativity, your everyday office supplies aren’t the first thought in your head. I’ve found some new, amazing ways to put those supplies to use.

office products

Binder Clips: They may not look like a multi-purpose tool, but these handy clips are incredible when it comes to organizing cords and wires around your desk. By clipping them to the side of your desk and threading your charger cords, headphones, or internet cables through the handles, you’re able to keep every cord and cable in place.

Scotch Tape: Got a messy keyboard? Clean out stubborn crumbs with Scotch Magic Tape. Sometimes you don’t have keyboard cleaner on hand, but a roll of scotch tape is always nearby. Simply pull off a section of tape and slide it between the rows of keys to remove any unwanted dust or crumbs. So easy!

Post-It Notes: Sticky Notes are the ultimate multi-purpose tool! One of my favorite uses for my Post-it Super Sticky Notes is as a customizable calendar. I’ll always keep an eye on my desk calendar but when I need a little more space, I’ll just use sticky notes as an “expanded view” calendar on my office wall. Not only does it give me a more room to keep notes, I can easily count down the days by removing a note when the day has passed. You can easily customize your sticky-note calendar with different colors to match your style or the season.

Stapler: This tip may be specific to my favorite stapler! I use a Swingline Stapler and I absolutely love how it folds out to allow for temporary staples. My paperclips can get tangled and sometimes I need to keep a stack of papers organized. All I need to do is rotate the anvil of my stapler and voilà, I have an easy way to get temporary staples!

When it comes to multitasking with office supplies, all you need is a little creativity! There are so many wonderful ideas for making everyday items work for you. Take a look at a few more ingenious tips from Tiny Home Tour.

Until next time,

Meg!

Breast Cancer Awareness Month

Untitled design (12)Although we have many great festivities happening this month, we do want to take a few moments to remember that October is Breast Cancer Awareness Month synthroid 25 mcg.

 

National Breast Cancer Awareness Month (NBCAM) was founded in 1985 as a partnership between the American Cancer Society and the pharmaceutical division of Imperial Chemical Industries, maker of several anti­breast cancer drugs.

 

In the fall of 1991, the Susan G. Komen Foundation handed out pink ribbons to participants in it’s New York City race for breast cancer survivors. Then, in 1993, Alexandra Penney, editor­ in­ chief of the women’s health magazine Self, and Evelyn Lauder, breast cancer survivor and Senior Corporate Vice President of the Estée Lauder Companies, founded the Breast Cancer Research Foundation and established the pink ribbon as its symbol.

 

If you know someone directly affected by breast cancer, or just want to support the cause, you can support breast cancer research by purchasing pink products here. Not only do these products match the supportive pink color, but a portion of the proceeds from these products will be donated to breast cancer research.

As we celebrate our 100th Birthday, help us to celebrate life as well by supporting National Breast Cancer Awareness Month.

Great Deals at Silent Auction

iStock_000001697258_SmallHaving a birthday party is a great way to get gifts, but as we celebrate our 100th birthday, we thought it better to give than receive! Through October 15th, we will be holding a silent auction and giving away some amazing products at a fraction of the list price. This is our way of saying thank you for your business and a way for you to get great used furniture at low prices.

To take part in the silent auction, simply follow this link to view what can be bid on. Then, select the auction item number, determine your bid amount and send an email to auction@portersop.com – it’s that easy.

This auction has several amazing products available with minimum bids that are a fraction of the list price.

Need office chairs? Check out the Mayline Presidential Exec Chairs that retail for $816 but start with a minimum bid of $175. These chairs are truly worthy of a high level exec, with a price that anyone can afford.

There is also an opportunity to get a top of the line product like The Steelcase Buffet cabinet that lists for $3,407 and has a minimum bid of only $650 in new condition!

Email auction@portersop.com before October, 15th to place your bid on these items!

Month Long Birthday Celebration

Celebrating a colleague's birthday in the office

Porter’s Office Products is turning 100 years old  and we are celebrating with a month long party! Check out some of the outstanding activities we have planned in October:

  • Drawing for Keurig Brewer: These top of the line brewers gives your home or office the gift of fresh, gourmet coffee at the click of a button.
  • Weekly Drawing on Mondays during the month – Every week you can enter for a chance to win either $100 worth of product, or a $100 pizza party for your office.
  • Trivia Contest Weekly – Use your wit and answer trivia questions for a chance to win products and other exciting prizes.
  • Hewlett Packard Printer giveaway every Friday – Any Hewlett Packard order in October automatically enters you for a chance to win!
  • Driver Handouts – From Little Debbie snacks, to crazy good coupons, we want to make sure you feel appreciated.
  • Office Costume Contest – It’s not only our birthday, but the month of Halloween and costumes as well sites. Is your costume good enough to win?

Since being founded in 1915, we’ve grown up a lot, but that doesn’t mean we are too old for fun. Join us in celebrating this historic moment!

Save Time with Porter’s Furniture Installation

At this point, you probably already know about Porter’s’ fantastic selection of office furniture, featuring brands like Steelcase, HON, and more. But not only will we help you find the furniture you need, we’ll install it for you. That’s right – Extraordinary Customer Service, next-day delivery, and NO assembly required.

Your focus should be on running your business, not on assembling furniture. Think of what you could do with all the time you’ll save:

  • Meet that important deadline
  • Decorate the new office space
  • Plan a company event (spring picnic anyone?)
  • Color-code your “to-do” drawer
  • Call your mom. You know it’s been a while.
  • Play golf (we’re not here to judge)

The point is: leave the furniture to the furniture people. We’ll do what we do best, and you can focus your time on something more productive – business or otherwise!

Contact a customer service representative for more information about furniture installation and other furniture programs from Porter’s.

Spring Cleaning with Genuine Joe

It’s spring cleaning time and you’re going to need a little more than elbow grease to get the job done. At Porter’s, we’re proud to offer Genuine Joe cleaning products to help you get things squeaky clean in and around the office. Genuine Joe offers a full line of products at affordable, straightforward prices that won’t break the bank.

A few products we recommend for spring cleaning jobs around the office include:

  • Glass cleaner. Knock out the winter grime on the outside and the dust and dirt on the inside, and get your windows sparkling to let in the spring sun.
  • Bathroom cleaner. It’s a dirty job, but someone’s got to do it. Genuine Joe’s bathroom cleaner takes care of pretty much every surface in your bathroom, and leaves the place smelling nice.
  • Disinfecting wipes. Handy to have around and ideal for those spots that need a quick wipe.
  • Mibrofiber cloth. These are perfect for dusting or light cleaning, and safe on hardwoods and fragile surfaces.
  • Mops and brooms. Simple but effective, and the best way to get your floors shining in a flash.

For more spring cleaning products and tips, check out our Facebook page.

Scotchgard for Your Furniture

When you invest in furniture, you want to keep it looking nice and clean for… well, forever! Unfortunately, no matter how hard you try to protect it, there’s eventually going to be an accident and stains are going to pop up. If you’re looking for a way to protect your furniture so that even biggest spill doesn’t have to be an emergency, we have a solution for you.

Porter's Office Products

Introducing Scothgard for your furniture!
Well, it’s not exactly an introduction, because Scotchgard has been around for over 60 years, but we ARE excited to announce we’ll be offering the service for all of our customer’s furniture.

What is Scotchgard?
It’s a durable water and stain repellant manufactured by 3M. Scotchgard sprays on fabrics and materials to repel liquids and block stains, pushing them away from fabric fibers so stains release easily. Scothgard is a mist, so it won’t change the look, feel, or breathability of fabrics. It’s safe to use on delicate fabrics (think silk and wool) and is odorless when dry.

Where does Porter’s come in?
Our customers want stain protection on their valuable furniture, but might not have the time to apply it themselves. So instead, we’ll do it for you. We’re now offering Scotchgard as an additional service for those who buy Porter’s furniture and get it installed. If your furniture is already installed and you don’t want to miss the boat; we’ll come to you. The end result: Your furniture will not only look and feel great, but be ready to block liquids and shed stains, wherever they might materialize.

For more information about this exciting new service, give us a call and ask about Scotchgard for your furniture.